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1. What is the contact information for the Utilities Billing Division?

The Utility Billing Division of the Finance Department is open Monday through Thursday from 7:00 am to 6:00 pm at:

Wilton Manors City Hall
2020 Wilton Drive
Wilton Manors, Florida 33305

Call (954) 390-2100 during regular business hours (7:00 am through 6:00 pm Monday through Thursday)

Email UB@wiltonmanors.com for the Customer Service Supervisor. You may leave a voicemail for the supervisor at 954-390-2145 after normal business hours. Your message will be addressed on the next business day.

FOR WATER OR SEWER EMERGENCIES AFTER REGULAR BUSINESS HOURS:

Call (954) 390-2150 for emergencies after regular business hours (6:00 pm through 10:00 pm Monday through Friday, and 10:00 through 5:00 pm on Saturday) This number rings into the City Police Department. This is for water or sewer emergencies only. The Police Department will not be able to address routine utility concerns.

For water or sewer emergencies at all other times, call (954) 390-2100 and select menu option 8.

2. What are the garbage pickup requirements?

The City contracts with Waste Management for garbage, recycling, and bulk pickup services. For residential customers, they will pick up your city-issued garbage container (toter) . Do not place extra garbage on the ground around the toter. Waste Management will not pick up your garbage if these requirements are not met. Your garbage toter should be placed at the curb before 7:00 am on your collection day. For those times when you have a special need to dispose of an accumulation of waste materials, the City of Wilton Manors offers bulk garbage pickup services (see below for additional information).

3. Does the City offer bulk garbage pickup?

Yes! Bulk pickup service includes items such as furniture, appliances, and tree trimmings that are too large or bulky for normal garbage pickup. There is a link to the bulk pickup schedule at www.wiltonmanors.com. Bulk pickup days are also listed on the back of each customer’s monthly utility bill and in the Town Crier. In order to keep our city beautiful and clean, we prohibit the placement of bulk materials at the curb more than twenty-four (24) hours prior to the scheduled pickup. Residential customers should place bulk items at the curbside on their scheduled pickup date each month. Condominium owners receive this service four times a year and should place their bulk pickup items along side their garbage dumpster. Commercial customers are not eligible for bulk pickup but they may call Waste Management at 954-974-7500 to obtain pricing if additional garbage service is needed.

4. What items cannot be included for bulk pickup?

You are not allowed to place any hazardous wastes such as paint, oil, gasoline solvents, automobile parts, pesticides, insecticides, fertilizers, or pool chemicals for bulk pickup. If you have questions concerning whether an item can be included for bulk pickup, call Utility Billing Customer Service at (954) 390-2100 in advance of your scheduled bulk pickup day and we will be happy to assist you.

Mirrors, window panes, glass doors, shower doors and other plate glass material must be secured and wrapped with cardboard and taped on all sides and corners with duct tape or packaging tape. Unsecured glass presents a substantial hazard to the sanitation workers and will not be picked up.

5. How do I dispose of hazardous waste material?

The City has contracted with WMAtYourDoor for a new doorstep collection service for household hazardous waste. This safe and convenient service will allow you to properly recycle or dispose of home-generated hazardous waste. Click here for all of the details and to arrange a pick-up.

6. How does the recycling program work?

Your recycling bin is blue and resembles an open box. On your recycling day, please place this bin curbside next to your garbage container (toter) before 7:00 am. Items that may be recycled are: •Aluminum, Steel or Tin Cans •Newspaper, magazines, cereal boxes, office paper and catalogs •Glass (all colors) •Corrugated Cardboard (must be folded to fit into the recycling bin) •Plastic bottles (neck narrower than body) •Gable-top Containers (such as milk and juice cartons) •Children’s Drink Boxes These items may all be mixed together. There is no need to separate paper from glass or plastic. Recycling days are scheduled according to your normal garbage pickup days and are as follows: Regular Garbage Pickup Days: Recycling Day: Monday- ThursdayThursday Tuesday - FridayFriday Wednesday – SaturdayWednesday The City also maintains a drop-off center for County residents and businesses to drop off recyclables, located at the corner of NE 12th Avenue and 24th Street in Wilton Manors. The drop-off center consists of several marked containers in a well-lit parking lot with 24 hour access.

7. What is the stormwater utility charge on my utility bill used for?

The Stormwater Utility is a fee based upon your property’s impact on the City’s stormwater system. Collected fees are used for construction, maintenance and operation of stormwater management system, and for waterway management. The funds are dedicated exclusively for stormwater management and they assure that resources are available to maintain the system.

8. How much is a water deposit?

Depending on the size of your water meter, water and sewer deposits range from $125.00 to $700.00. Most residential water and sewer deposits are $125.00 (for 5/8-inch or 1-inch water meters). Each meter in the City of Wilton Manors requires a deposit.

9. When will my deposit be returned?

Your deposit is applied to your final utility bill when your account with the City is closed.

10. My utility bill is much higher than normal. What should I do?

(1) Check for Leaks: You can check for leaks by observing your water meter. When no water is being used anywhere outside or inside your home, go outside to your water meter and watch the small red or white triangle (leak indicator) on the face of the meter. If the triangle moves, you probably have a water leak. The water meter is in a concrete box set into the ground, normally in the front of your house near a property line.

If you have difficulties checking your meter, we can assist you by performing a “pressure check” for a charge of $10.00. We do not actually check the pressure of your meter; we simply watch the leak indicator (the small triangle) to see if it is moving. Normal pressure is between forty-five (45) and ninety (90) pounds.

(2) Check your toilets: Toilets can use a lot of water over time if they have even a very small leak allowing water to seep from the tank to the toilet bowl between flushes. This kind of small leak may not be detectable by checking your meter. The flapper that seals off the water in the toilet tank can deteriorate over time and allow water to slowly seep into the toilet bowl. An easy way to test for this is to place a few drops of food coloring in the tank of your toilet. The tank is the rectangular part of the toilet against the wall. Wait about 20 minutes. If you see that any of the colored water has leaked into the toilet bowl then you need to replace your flapper. Replacing your flapper is inexpensive and easy to do yourself. Turn off the water supply below the toilet, then flush to empty the tank. Remove the flapper unit and take it to your local hardware store to match it with a replacement part. Usually no tools are required to install the replacement flapper.

The City also has dye strips that you can place in your toilet tank to check for leaks in your toilet. Stop by City Hall to pick up some dye strips for free.

(3) Check the Meter Reading: If you have determined that you do not have a water leak or if you think your water meter may have been read incorrectly, we can check the meter reading for a charge of $10.00. If the meter reading on your utility bill is incorrect, we will not charge you for this service and we will correct your bill.

11. Can I get a credit for high water use?

If the water actually went through your meter, we cannot give a credit for the water consumption portion of your bill. However if you have higher than normal water consumption and you can prove that the water did not enter the City’s sewer system, we may be able to adjust the sewer portion of your utility bill. A good example of this would be if you recently installed a new pool and filled it with water. For a water leak, we will need a letter from your plumber stating (1) where the leak occurred; and (2) when the leak was fixed. For pools, we will need a letter stating how much water the pool holds.

12. I have no water service - help!

(1) Did You Remember To Pay Your Utility Bill On Time? A due date and termination date are listed on your monthly utility bill. If payment is not received by 6:00 p.m. on the termination date, your water service will be disconnected on the next working day. The charge to disconnect your service for non-payment is $35.00. There is no additional charge to reconnect your service during normal business hours after payment has been made.

If you are not sure whether you paid your utility bill in a timely manner, you can call us during regular business hours at (954) 390-2100, or view your account online (www.wiltonmanors.com > Online Bill Pay > View or Pay a Utility Bill). After 6:00 p.m. or on holidays, you may call the Wilton Manors Police Department at (954) 390-2150 to verify whether your water service has been disconnected for nonpayment. The Police Department will dispatch utility personnel to reconnect your water service after full payment has been made. The Police Department dispatch desk is open until 10:00 p.m Monday through Friday, and from 10:00 a.m. through 5:00 p.m. on Saturday.

(2) Check Your Water Shut-Off Valve. About eighty (80) percent of the homes in Wilton Manors have a main water shut-off valve located under the hose bib on the outside of the residence. Lawn service workers may occasionally turn off this valve by accident. You should check to make sure the shut-off value has not been turned to the off position.

(3) There May Be A City Water Break. Occasionally, the City must disconnect water service if there is a break in one of the service lines. This process may take up to several hours to complete. To find out if the City has dispatched workers for repairs, you may call us at (954) 390-2100 or (954) 390-2150 after regular business hours, or during holiday or emergencies.

13. I have discontinued my water service with the city. Why am I still receiving a monthly bill?

Monthly base charges for service availability are charged on all utility accounts (City Code Sections 20-32 and 20-39). No allowances are made for vacant houses or buildings. These funds are used to maintain the existing utility transmission lines.